🔒 Privacy Policy

1. Who We Are

AeroGuide Services ("we," "us," or "our") is an independent travel assistance company based in the United States. We provide third-party assistance to travelers for flight booking changes, cancellations, and refund requests. We operate at our own discretion and charge a flat service fee for our assistance. We are not affiliated with any airline.

For questions about this policy, contact us at:
📧 Info@aeroguideservices.com  |  📞 +1 (833) 563-0541

2. Information We Collect

We collect information you provide directly to us when you use our services, including:

• Full name and contact details (email address, phone number)
• Booking reference numbers and flight details
• Airline name and travel dates
• Payment information (processed securely through third-party payment processors)
• Communications you send to us (emails, form submissions, chat messages)

We may also automatically collect technical information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or advertisement source
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Provide and deliver our travel assistance services
• Communicate with you about your case or request
• Process payments and send receipts
• Respond to your questions and support requests
• Improve our website and services
• Comply with legal obligations
• Send service-related updates and notifications (not marketing, unless you opt in)

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Third-party companies that help us operate our business (e.g. payment processors, email platforms), who are bound by confidentiality obligations.
• Airlines and travel providers: Only as necessary to perform the service you have requested (e.g. communicating your booking change request).
• Legal compliance: If required by law, regulation, or legal process, or to protect the rights, safety, or property of AeroGuide Services or others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. These include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand website traffic and usage patterns (e.g. Google Analytics).
• Advertising cookies: Used by our advertising partners (Google Ads, Microsoft/Bing Ads) to measure ad performance and deliver relevant ads.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, case-related records are retained for up to 3 years, after which they are securely deleted or anonymized.

7. Your Rights (California & Canada)

Depending on where you reside, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal information we hold about you.
• Right to correction: Request that we correct inaccurate or incomplete information.
• Right to deletion: Request that we delete your personal information, subject to certain exceptions.
• Right to opt out: Opt out of any marketing communications at any time.
• CCPA (California residents): You have the right to know what personal information is collected, used, and shared, and to opt out of the sale of personal information. We do not sell personal information.
• PIPEDA (Canadian residents): You have the right to access and correct your personal information and to withdraw consent where applicable.

To exercise any of these rights, please contact us at Info@aeroguideservices.com.

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites, including airline websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: